Please review the full coverage of our warranty policy. Returns will be handled on a case-by-case basis and will be authorized at our discretion. Customers are able return UNOPENED and UNUSED items for store credit within 30 days of purchase. Customers are responsible any shipping costs. Shipping charges are non refundable and non creditable. Customers will be charged with our original shipping fee for unopened or unused items. We do not typically accept refunds and exchanges on e-juices unless due to our error. Any concerns and questions please email us at info@vape12.ca .

Important: Once you have been approved for a return, you have 30 days to return the item(s). After the 30 days we are unable to take the item back. To complete your return, we require a receipt or proof of purchase. We also require the original box and/or packing the defective product(s) came in.

Due to the low prices of clearance items there will be no returns, refunds or warranties on these items. Items under Weekly Deals or Price Reduced Items are considered clearance items.Our “30-Day Warranty” is applied on the day the customer’s items are delivered. Shipping costs are non-refundable/creditable. 

Please inspect your items carefully upon receiving your order. For “Dead on Arrival” (DOA), missing, or wrong item(s), notify us through e-mail within 48 hours. You can contact our customer service by email at info@vape12.ca with the order number and the description of the problem. For DOA and wrong items we will send you a pre-paid return label. It is your responsibility to check within 48 hours. If no notification is received by this time period, the order will be deemed correct and you are satisfied with your order. 

• Does NOT cover e-liquids, atomizers(coils), tanks, rebuildable products, batteries, chargers, drip tips, coils, or any other accessories on the device itself 

• Failure or damage caused due to improper use or unauthorized repair 

• Failure or damage as a result of excessive force such as dropping or abuse 

• Failure or damage as a result of usage outside of recommended operating.

• Damage or failure caused from improper use. This includes water damage, juice spillage, and fire damage. (See usage manual for operating instruction’s) 

• Loss or damage due to missing components 

• Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush) 

• Damage to the finish (cosmetic issues) of the product are also not covered in the warranty 

• Rattling or sticky buttons 

• The product has been modified in anyway 

• Defects caused by normal wear and tear or otherwise due to the normal aging of the product 

• Exceeding the warranty period 

• LED Display goes out 

• Charging port stops working 

• Battery unit turns off while taking a hit 

• Unit auto fires 

• Chip functions improperly 

Some products will have minor flaws and is expected during manufacturing. We can only accept a return or exchange an item if it’s defective. 

Customers will be charged our original shipping fee on returns/exchanges. This includes packages not signed for during delivery and returned to us by the shipping courier. Returns and exchanges will be made in the form of Store Credit, and will be added to your account. Please be aware that if items are returned incomplete or not in the same condition they were shipped to you, no credit will be given and the package will be returned to the customer. 

We process all of our shipments with a 19+ age requirement. Any packages returned to us due to a customer being under 19 will be charged our original shipping fee as well as any shipping costs will NOT be refunded. Every refund will be reviewed on a case to case basis. If you have any have questions, please email info@vape12.ca